In place of face-to-face activities across EMEA, we have launched a new series, Field Service Circle Virtual. These sessions will cover a range of topics and include speakers from our GCT, Product, and Leadership team. Each live session will conclude with include an open Q&A.
The session on May 27 focuses on Future of Field Service: Capturing Value through Service Data.
In the modern data-rich service organization, understanding mechanisms and related factors of data-based value creation is essential to improve the service efficiency. But do we always know what data is essential to best meet the customer requirements? In this Field Service Circle Coen Jeukens will investigate this question with Nick Frank, who has become an expert in how to create value from a companies data, technology and inherent know-how through Service Thinking.